All sales are final
The destination report is a one-off digital product written from your answers at the moment you pay and shown on the page within a few minutes. Because it is made for you and delivered at once, purchases are final and are not refunded.
Right of withdrawal (EU and UK consumers)
Consumer law in the EU and the UK gives you 14 days to withdraw from most online purchases. For digital content supplied immediately, this right is lost once delivery has begun with your express consent and acknowledgement. Before you pay, the Site asks you to tick a box confirming that you want the report delivered immediately and that you understand you lose the right to withdraw. If you do not tick it, you cannot buy the report.
Before you buy
Read the free comparison first: the paid report is written from the same data and the same answers. Check that your answers are the ones you want, because the report is bound to them and a new set of answers is a new purchase.
Your statutory rights
Where the law of your country gives you a right that cannot be waived, that right applies regardless of this policy. This includes, in the UK, the requirement that digital content be as described, fit for purpose and of satisfactory quality (Consumer Rights Act 2015); in Australia, the consumer guarantees of the Australian Consumer Law; and in the EU, the national rules implementing the Digital Content Directive. If a report was not delivered at all after payment, write to [CONTACT EMAIL] with the transaction number from your Paddle receipt.
Paddle
Paddle is the merchant of record for your purchase. Its buyer terms also apply, and any request concerning a payment is handled through Paddle, using the link in your receipt.